Almost all the communication today is done via the phone and the best way to reach any professional today is the phone. With that growing dependence on the phone there is a need of the small business owners to always attend to call even when they are out in the field. Any dropped can cost a fortune in potential business.

Their next bet is to hire an answering service and it is this opportunity which you can grab and work form home to set up a small business. This business relies on the human interface provide by you for somebody else’s business and also make sure that the business represented in professional manner.

If you need to do a basic answering service then get around ten phone lines and ten different phones and mark them with each client and whoa you are in business. However should you want to take on more clients then you need to get a switch board so that you can handle the calls effectively.

Make sure that you have the office space marked in your home as the switchboard once installed cannot be move very easily and also the cost is huge in terms of extra service. Getting a switch board or only using phones it all depends on your ability to expand or rather your ambition to expand the business.

Now there are several services that the businesses want and that can determine the kind of service you will offer and also the kind of business you would want to venture into from low end to high end. These services can be only incoming answering service or 800 answering service. You can do an order taking service where you need to take down clients credit card numbers too.

Some require telemarketing also within a bundle of incoming messaging service and they pay you a commission on every sale made.

So try now and small business answering service may be is for you as a home based business.

Well generally you will hear this every now and often from a company and also another line which is “How May I help you” . I think I will recommend this book for you to read which is Your Call is (Not That) Important to Us by the author Emily Yellin.

Again this book is for sure the bets one that summarizes the pain on both sides for the customer as well as the company. Overall a very good read.

Here are some things that I liked

It talks about outsourcing especially to Latin American countries as well as African countries.

She writes in a very good tone by which I mean she writes in a neutral tone especially since she could have easily gone on the side of the customer or on the side of the corporate. This is good as I could then form an opinion of my own

Another good thing is the well written chapter on Twitter and yes the problems that Corporations are having with it rather they are learning that Social media is important. A very good insight as to how Twitter can be used effectively.

Another good one is the automated attendants and voices and now widely used website chat attendants. She has the IKEA’s Anna as well as the Amtrak Julie snippets which are very good.

This is definitely a good read by corporates which have call centres to understand the psyche of a customer calling and it also lists some great ways that customers use to get past the annoying IVR and getting the customer service agent.

Now if you need to know the author better you can go to her website which is Emily Yellin . Well done Emily this book is something I will recommend for all my blog readers especially all those who want the answering service and need the best call center that they can afford.

Well this is very good news for those who depend on Google Local search for there business and if you have not used this then think of it as a very good marketing thing. More and more people are searching on the net for answers to their questions and that also means a business opportunity for a lot of people.

If someone is staying in Detroit has a clinic there then ideally it would be good for him to have a home based small business answering service company situated in the Detroit area.

LOOK AT THIS SEARCH WITH LISTINGS

So the next thing that this person is going to do is to search in Google for something like answering service Detroit or answering service Michigan. If he does that and assuming that you have enrolled there then you can very easily get that person interested and it will be great for your business.

Now what is there for you ?

Simple .. Google Boost means easy and simplified Adwords for your. Unlike big companies which generally are used by  big businesses who use the SEO companies and Adwords consultants to work for them.

Next your ad will appear in Sponsored listings or the Google Maps results

You will also have your address and phone number listed plus you will have the rating based on the reviews.

What you need to do

Just Claim your places Page
Then Go to Google Boost and Voila ! you can set up the Ads
No Bidding and no keyword research ..